Bayside Robe

Your order will be processed within 1-2 business days with certain exceptions, such as for example collection launch, inventory delays, holidays and during peak sale periods.

Your order will arrive 2-5 days from dispatch date (longer for NT&WA orders and International Postage is dependent on your billing country.

 Please note that estimated delivery time is an estimate and that time may vary depending on external factors outside VANDY and our courier company’s control. These factors may include, but are not limited to, extreme weather conditions, technical errors and high volume peak periods such as Black Friday Sales, Super Saturday, Christmas and Boxing Day Sales.

All orders are shipped with a TRACKING NUMBER you can refer to for delivery updates.

Before you complete and pay for an order, you can review your order and make changes. You are bound to your order only when you accept it and our Terms and Conditions at checkout.

When you have completed a purchase and received an order confirmation, we begin to process the order in our system and at our warehouse. Once the package has left our hands, there is no possibility to change your order. If you find errors in the specified contact details, it is your duty to contact us at hello@vandy.com.au immediately. 

VANDY is not responsible for an order being processed correctly where the consumer has entered incorrect information and you are not entitled to a refund due to incorrect information processed at the checkout.

Unfortunately, we cannot add products to an existing order. We recommend that you make a new order and if available we will try our best to ship the orders together. If you have any questions, please contact us athello@vandy.com.au

Please contact VANDY immediately if you wish to cancel your order on hello@vandy.com.au immediately. If we are unable to assist in cancelling your order immediately, usually because it has already been packed or shipped, please return your order to us. 

The cost of returning freight is your responsibility. Only when the order in its original condition and has returned to our warehouse will we be able to make an exchange

We process your order within 24 hours (usually), so it's very short of time when you can change or remove your order. If you want to change something, please contact us as soon as possible on hello@vandy.com.au

If your order is already packed and sent, It is your (the customers) responsibility to locate the parcel. Once the parcel has been located you can return it and make a new order, however please be aware you will need to cover the shipping to return the good and for a new order. 

VANDY is not responsible for an order sent to an incorrectly specified address or name of a customer once the order has been dispatched from our warehouse.

Unfortunately, we would prefer not to deliver to a PO Box outside of Australia.

Yes, you can enter another shipping address in the same country / currency as your billing address. If you pay via Paypal please check the address specified in your account.

Contact hello@vandy.com.auand enter your order number and we will assist you. We will do everything we can to locate your order as soon as possible.